The Manager, Client Solutions — PopulationManager oversees all of FHG’s installations of the PopulationManager platform. They have a comprehensive understanding of the language, financing, and corporate structures of health care in the US market. They understand the central role of Electronic Health Records (EHR) in the ambulatory setting and is a “fluent” speaker about EHRs, EHR data, and EHR workflows. They are skilled at establishing and advancing relationships with clinical, financial, and IT leaders at health systems, physician groups, and physician practices.
This role is responsible for installing and maintaining FHG’s PopulationManager software and establishing meaningful relationships with FHG clients. This role is responsible for Client Success in software deployment and ongoing client support, especially related to helping the client improve their outcomes. This role requires active project management, clear client and internal team communication, problem and change management, and adherence to agreed-upon timelines. This client-facing position is responsible for resource coordination to ensure client satisfaction throughout the implementation process. This role is also responsible for developing strong client relationships that identify opportunities to grow revenue. By understanding the client’s business objectives, growth strategies, and challenges, the Manager, Client Solutions — PopulationManager positions FHG as a long-term value-generating partner.